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We recommend that you read the Booking Conditions
carefully before booking your holiday. In these Booking Conditions
“you ” means all persons named on the booking
(including anyone who is added or substituted at a later date).
“We” means Linkair Travels Ltd, when signing the
booking form for your holiday you will sign on behalf of yourself
and others named in your party that you have read, understood
and accepted booking conditions and the holiday information
provided in this brochure.
1. While you Contract with Linkair Travels Ltd
a) When booking only one component of a holiday
with Linkair (e.g. a hotel without a flight or car hire with
out hotel), Linkair acts only as a booking agent for the supplier
concerned and accepts no liability for the provision of the
service involved.
(b) When booking through a travel agent for
arrangements that include, but are not limited to, Linkair
arrangements, your contract will be with the agent and not
with Linkair, who will simply be a supplier to your agent.
(c) In all other cases your contract will be with Linkair
Travels Ltd.
2. HOW TO BOOK YOUR HOLIDAY
After choosing your holiday, either from
the brochure or through our tailor-made service, and reading
the Booking Conditions, please complete the Booking Form enclosed
in our holiday brochure or from our website and send it to
us along with the appropriate non-refundable deposit which
is mentioned below
3. YOUR DEPOSIT
When you make your booking you must complete
and sign the booking form accepting and understanding that
all bookings are accepted subject to booking conditions and
pay a deposit of £125 per person or 15 % of your total
holiday cost, whichever is the higher.
In some cases hotels/resorts, notably beach
resorts during peak season, houseboats, wildlife resorts and
luxury trains require an advance or full payment immediately
on booking. In such cases a higher deposit may be required
which will be advised to, if required, while accepting your
booking.
4. TRAVEL INSURANCE
We strongly advise Travel insurance is essential
and it is therefore a condition of booking that you are adequately
insured. We recommend that you take our insurance, details
of which are contained elsewhere in this brochure. . If you
purchase insurance through Linkair you must notify us of relevant
factors, which may affect your particular requirements for
cover, for example, if you or one of the members of your group
is under a disability or if you or any member of your group
is to undertake any hazardous activities during your holiday.
If you do not purchase insurance through us it is your responsibility
write the name and contact number of your insurance company
and policy number (if applicable) on your booking form. We
do not check alternative policies. Linkair cannot be held
responsible if you purchase an inadequate insurance policy
or if you fail to notify Linkair of factors affecting your
particular requirements for cover. Insurance premiums should
be paid at the time of booking and are non-refundable.
5. CONFIRMATION AND FINAL PAYMENT
On our receipt of your completed booking
form and the applicable payment, Linkair will issue a confirmation
invoice, and it is at this stage that a binding contract comes
into existence between you and Linkair.
We are able to confirm all arrangements within
a few weeks of receiving the order in most of the cases, except
for items which cannot be booked long in advance. In some
cases, though, you may need to be patient. If a particular
flight, hotel or similar cannot be confirmed you will be offered
an alternative If we have to make a change to the itinerary
booked, such as a change of hotel or mode of transport, it
is done only after informing you.
If the availability of a certain portion
of the holiday, such as a specific hotel, is critical for
you it must be specified in writing at the time of booking
the holiday. Non-availability of this critical element will
entitle you to a full refund of all monies paid, including
the deposit amount. If, after notification of the non-availability
of some or all of the critical element(s) of your holiday,
you decide to still proceed with it, you cannot subsequently
cancel it using this condition.
Non-availability of the tour booked, or significant
portions of it, would entitle you to a full refund of all
monies paid, except for bookings made within 8 weeks of departure.
We must receive the balance of your holiday
cost at least 8 weeks prior to your departure via the office
at which you made your booking. If you make a booking 8 weeks
or less before departure you must pay the full cost at the
time of booking. If the balance is not paid in full and on
time we will write to you or telephone you to remind you that
payment is due. If you have not paid within 7 working days
of receiving our reminder, we reserve the right to treat the
holiday as cancelled by you, retain your deposit and apply
cancellation charges as set out in paragraph “ Cancellation
Policy “
6. TRAVEL DOCUMENTS
Your travel documents are normally sent to
you approximately 2 weeks before your departure. This includes
your international flight tickets, Insurance certificate (if
purchased through us), a final itinerary, local agents on
arrival at your destination, baggage tags, and suggestions
including amounts for tipping, foreign exchange conversion
etc. Rest of the documents, such as hotel vouchers, internal
flight and train tickets are supplied to you on arrival at
your destination.
Contact us immediately for any information,
which appears on the confirmation or any documents appear
to be incorrect or incomplete, as it may not be possible to
make change s later. We regret we cannot accept any responsibility
if you do not tell us about any mistake in the travel documents
with in ten days of receiving it.
7. ALTERATIONS OR CANCELLATION BY YOU
(a) If you wish to make any amendments to
your holiday after the confirmation invoice has been issued,
for reasons other than non-availability of some portion of
the programme, you must inform us in writing and we will do
our best to implement your request. In the event that we are
able to do so, and amendment fee of amendment fee of £15
per alteration per person will be charged in addition to the
actual costs and price variation resulting from the alteration.
However, if you (i) change to a different
departure date, tour or destination or (ii) change your booking
less than 8 weeks before departure, this will be treated as
a cancellation and you will be liable for the cancellation
charges highlighted in our Cancellation policy.
(b) In case you wish to alter any aspect
of your tour after it has commenced, Linkair and/or their
agents will do their best to make the changes you have asked
for, subject to you being responsible for any cancellation/retention
charges that may be levied for the arrangements originally
booked, for the cost of your new arrangements and for any
costs incurred by Linkair and/or their agents in attempting
to secure or securing any revised arrangements. All such charges
and costs are payable locally.
(c) If you want to transfer your booking
to another person, you may do so provided the reason for the
transfer is personal illness, the death or serious illness
of a close family member, jury service, redundancy or unavoidable
work commitments. Requests for a transfer must be made in
writing at least 30 days prior to departure and must be accompanied
by documentary proof of the reason for the transfer (e.g.
a doctor's certificate), full details of the person who will
replace you, any outstanding balance due for the tour, a payment
of £20 to cover our administration costs plus such amount
as our suppliers will require to effect the change. Please
note that, in some cases, suppliers such as airlines treat
name changes as a cancellation, levying cancellation charges
and requiring payment for a new ticket. These charges will
be payable by you.
Should you wish to cancel your tour, you
must notify Linkair in writing stating the reasons for cancellation
as you may be covered by your insurance policy. Such cancellation
will deem to take place only on the date of receipt of your
written request and will attract the following cancellation
charges
8. CANCELLATION POLICY
Should you or any member of your group wish
to cancel your tour you must notify Linkair in writing. Such
notification will only be deemed to have been given on receipt
of your letter, since we can only act on receipt. Please state
the reason for your cancellation as you may be covered by
your insurance policy
|
Period before scheduled departure
date within which written instructions are received
|
Cancellation fee shown as a % of holiday
costs excluding insurance premiums and amendment charges |
| More than 56 days |
Deposit only |
| 56 to 29 days |
40% |
| 28 to 15 days |
60% |
| 14 to 8 days |
75% |
| 07 to 04 days |
90% |
| 03 to day of departure or later |
100% |
9. CANCELLATION OF A TOUR BY US BEFORE DEPARTURE
We reserve the right to cancel a holiday
on offer by us, including tailor-made holidays, without assigning
reasons any time over 8 weeks before departure date. If such
cancellation takes place we will offer you a comparable alternative
or at your option refund all monies paid by you.
If we cancel your holiday within 8 weeks of departure it
is likely to be for one of the following reasons.
a) Due to non-payment or late payment of
the balance amount due. In such cases an alternative Period
before scheduled departure date within which written instructions
are received Cancellation fee shown as a % of holiday costs
excluding insurance premiums and amendment charges More than
56 days Deposit only 56 to 29 days 40% 28 to 15 days 60% 14
to 8 days 75% 07 to 04 days 90% 03 to day of departure or
later 100% holiday or refund will not be available and cancellation
charges will apply.
b) Due to circumstances beyond our control.
These could be cancellation of international or domestic scheduled
service, technical problems with transportation, civil disorder,
riots, strikes, natural disasters, accident or pollution,
terrorist activity, war or threat of war etc. In deciding
whether it is safe to visit a certain destination or not,
we depend on the advice of the British Foreign and Commonwealth
Office. In such instances we may offer comparable alternative
arrangements or at your option make a full refund of all monies
paid.
c) Due to non-availability of significant
portions of the holiday booked, in such instances we may offer
comparable alternative arrangements or at your option make
a full refund of all monies paid except in cases where the
booking is made within 8 weeks of departure when any non-refundable
costs already incurred will be passed on to you. In the unlikely
event of us canceling a holiday within 8 weeks of departure
for reasons other than those listed above we will offer you
a compensation of £20 per person and, if such cancellation
is within 14 days of departure, a higher amount of £50
per person.
9. FORCE MAJEURE
In this Booking Conditions, “force
majeure” means any event which we or the supplier of
the service(s) in question could not, even with all due care,
foresee or avoid. Such events may include war or threat of
war, riot, civil disobedience or strike, actual or threatened
terrorist activity, industrial dispute, natural or nuclear
disaster, adverse weather conditions, fire, closure of airports,
technical or maintenance problems with transport and changes
of schedules of transport providers and all similar events
outside our control.
Except where otherwise expressly stated in
these booking conditions, we regret we cannot accept liability
or pay any compensation where the performance or prompt performance
of our contractual obligations is prevented or affected by
or you otherwise suffer any damage or loss as a result of
“force majeure”.
10. YOUR RESPONSIBILITIES
You are responsible for ensuring certain
responsibilities with regard to your holiday booking, and
these responsibilities are listed below. Linkair will in no
way be liable for any loss, damage, illness, discomfort or
costs of whatever kind which may result to you as a result
of failing to discharge the responsibilities described below:
Passports: British citizens
require a full British passport (valid for at least 6 months
beyond the end of your holiday). Please note Visitor’s
passport is not accepted. For passports issued after the 5th
October 1998 Persons under 16 years cannot travel on their
parent’s passports and are required to have their own
individual passport. In case if you or any member of your
party is not a British citizen or holds a non-British passport,
you must check passport requirements with the Embassy or Consulate
of the country (ies) to or through which you are intending
to travel.
Visas: General information
concerning visa requirements is set out in our Documents &
Health section. We will notify you of any changes to visa
requirements, which occur before your confirmation invoice
is issued, but please note that further changes could take
place before you travel. Non-British citizens should check
with their nearest consulate or embassy for visa requirements.
All clients must obtain all necessary visas and relevant documentation
prior to departure.
Health: As these requirements
are subject to change and passengers are reminded that they
are responsible for complying with entry and health requirements
of all countries they intend to visit. A Department of Health
leaflet (Ref -T3) ‘A Traveller’s Guide to Health
’ is available on request or may be obtained free from
your Doctor, Travel Agent or by phoning Free phone 0800 555777.
Requirements may of course change and all clients must check
the up to date position in good time before departure. We
regret we cannot accept liability if you are refused entry
onto any transport or into any country due to failure on your
part to carry the correct documentation. If failure to have
any necessary travel or other documents results in fines,
surcharges or other financial penalty being imposed on us,
you will be responsible for reimbursing us accordingly
Documents: It is your responsibility
to ensure that passports, visas, vaccination certificates
and all other necessary documents are in order and, where
appropriate, in your possession. It is your responsibility
to arrange adequate insurance cover for your tour and to take
relevant details of the policy with you.
Transportation: It is your
responsibility to ensure that you arrive in good time to board
all flights or other methods of transportation. To assist
you, we will notify you of the times by which you should arrive
at all points of departure. If you miss a flight or other
transportation we will try to arrange alternative transportation,
but reserve the right to recover from you any costs we incur
in making such arrangements.
Behavior: You must not
behave in a way which may cause distress or annoyance to others
or which may create the risk of danger or damage to property.
If you are subject to arrest, or are prevented from travelling
at the discretion of an airline or other transport providers,
or if you are evicted from a hotel at the discretion of the
hotel management, Linkair will not refund any portion of the
cost of your holiday and, if Linkair incurs any expense as
a result of your behavior, you will be obliged to compensate
us for that expense.
11. YOUR COMPLAINTS & PROBLEMS
In an unlikely event that you have cause
for complaint about any of the services or facilities provided
in connection with your holiday arrangements booked with Linkair
during the holiday please bring it to the notice of our Local
Representative/Agent and/or the hotel who will try their best
to solve the problem. If the matter cannot be put right on
the spot you must ask our representative for a Holiday Response
Form which you must then complete in his presence. One copy
will be given to you and other copy will be sent to our office.
It is not advisable to do nothing about a
problem when it occurs but to later write to us seeking recompense.
If we feel you avoided action to redress a problem when it
occurred, no compensation will be offered if it is brought
to our attention later. If the problem remains unresolved
in spite of your pointing it out locally to our agents when
it occurred please write to us within 28 days of the completion
of the holiday. We shall investigate the complaint and send
you a reply as soon as possible.
12. ARBITRATION
In the unlikely event of us not being able
to reach an amicable settlement, the dispute, if you so wish,
may be referred to an arbitrator appointed by the Chartered
Institute of Arbitrators under a special scheme devised for
the travel industry. The scheme provides for a simple and
inexpensive method of arbitration on documents alone with
restricted liability of the client in respect of costs. The
scheme does not apply to claims greater than £500 per
person or £7500 per booking form or to claims that are
solely or mainly in respect of physical injury or illness.
The application for arbitration must be made within nine months
of the date of return from the holiday but in special circumstances
it may still be offered outside this period.
13. ENGLISH LAW
Your holiday contract with Linkair and any
matters arising based on the terms of these Booking Conditions
which are governed by English Law and both parties shall submit
to the jurisdiction of English Courts at all times.
14. CONSUMER PROTECTION
Linkair hold an ATOL license
issued by CAA [ATOL 5047]. This means air holidays in this
brochure are ATOL protected. In the unlikely event of our
insolvency, the CAA will ensure that you are not let stranded
abroad and will arrange to refund any money you have paid
us for an advanced booking.
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CRO 3PB
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